Contents:
Overview of Insight inbox
Insight inbox is an interface within Feedback management where you can create, oversee and organize product related user, stakeholder or team insights. Any insight sent by stakeholders will land in the inbox.
Activities in the Insight inbox
create insights
oversee and organize insights
create insight lists in the inbox
mark insights important
label up insights
link insights to ideas
link insight to a user story in the backlog
set up insight automations
convert insights to ideas
archive insights
connect the inbox to CRM systems
set up email address to receive insights
set up a Chrome extension to receive insights
How to access the Insight inbox
To access the Insight inbox, make sure you are holding a valid license on a Plus or Premium plan. Furthermore, an Admin must enable you Feedback management on the Product entity you work with. The follow these steps:
Choose the right product you wish to access
Select the "Insights" menu to access the inbox
Who can access the Insight inbox
Only licensed users can access the internal details processed within the Feedback management module.
Subscription Admin, Admin and Members can access the insight inbox, idea board and portals. - Observer users can only submit insights for the team and access public portals.
💡 Tip - Learn more about: How to add or revoke Feedback management access for users
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